Effective date: September 17, 2026
This Acceptable Use Policy ("AUP") sets out the rules for using GTM. It forms part of the Terms of Service or any Master Services Agreement (the "Agreement") between J&T Solutions Inc., doing business as GTM ("GTM"), and the customer ("Customer"). Terms not defined here have the meanings in the Agreement. Customer is responsible for making sure its Authorized Users, Clients and anyone else using its account follow this AUP.
1. The standard
Use GTM to send relevant business messages to business people, in your own name, in compliance with the law and the rules of every platform you use. Honor every request to stop.
The rules below are examples, not a complete list. GTM may treat conduct that is not listed as a violation if it causes similar harm.
2. Illegal, harmful and fraudulent activity
Do not use the Services to:
(a) break any law or regulation, or encourage or help anyone else to do so;
(b) commit or promote fraud, scams, pyramid or multi-level marketing schemes, advance-fee schemes, or deceptive investment offers;
(c) offer or promote illegal goods or services, or goods or services that require a licence you do not hold;
(d) harass, threaten, intimidate, stalk, defame or abuse any person;
(e) send hateful, violent, obscene, sexually explicit or discriminatory content;
(f) discriminate unlawfully against any person, including by targeting or excluding people based on protected characteristics where the law prohibits it;
(g) exploit or harm minors in any way; or
(h) conduct unauthorized surveillance, track individuals, or build profiles of individuals for non-business purposes.
3. Messaging and outreach
3.1 Prohibited messaging
Do not use the Services to send:
(a) spam, meaning unsolicited messages in breach of law or platform rules, or bulk messages that are not relevant to the recipient's business role;
(b) messages to consumers in their personal capacity, or about consumer products and services for personal use;
(c) messages with false or misleading header information, sender names, reply-to addresses, subject lines or claims, including implied prior relationships, fake "Re:" or "Fwd:" subject lines, and false urgency;
(d) messages that impersonate any person, company, brand or government body, or misrepresent your affiliation;
(e) phishing messages, or messages that seek passwords, payment details or other sensitive data under false pretences;
(f) messages containing malware, malicious links, or links to deceptive destinations;
(g) messages to anyone who has opted out, unsubscribed, asked you to stop through any channel, or is on a suppression list;
(h) messages that omit, hide or break an unsubscribe mechanism, sender identification or postal address that applicable law requires;
(i) text messages without the prior consent the law requires, including prior express written consent for marketing messages where required, or outside legally permitted hours;
(j) calls or messages to numbers on a do-not-call registry where the law prohibits it; or
(k) messages that reveal or rely on sensitive information about the recipient.
3.2 Restricted industries
Unless GTM has approved it in writing, do not use the Services to promote: adult content or services; gambling; firearms, ammunition or weapons; controlled substances, cannabis or drug paraphernalia; tobacco or vaping products; payday, high-interest or predatory lending; debt relief, credit repair or debt collection; multi-level marketing; cryptocurrency or other speculative investment solicitation; "get rich quick" or work-from-home schemes; or any other category that GTM, its email providers or telecommunications carriers restrict.
3.3 Lists and data sources
(a) Upload only contact data you have a lawful right to use for the outreach you plan.
(b) Do not upload purchased, rented, scraped or harvested lists whose origin and lawful basis you cannot document.
(c) Do not use lists of personal (non-business) email addresses or phone numbers for cold outreach.
(d) Do not use the Services to append data to, or verify, lists you intend to sell or give to others.
3.4 Volume and reputation
(a) Do not exceed the sending limits the Services set, or try to get around them by using multiple accounts, workspaces, domains or numbers.
(b) Keep bounce, complaint, spam-trap and opt-out rates within the thresholds GTM sets.
(c) Do not use domains, mailboxes, profiles or numbers that are blocklisted, or that you do not own or have authority to use.
(d) Do not spread volume across domains, addresses or accounts to evade filters.
GTM's email providers and telecommunications carriers are shared resources. A workspace that generates sustained complaints puts deliverability at risk for every customer. GTM may automatically reduce sending, restart ramp schedules or pause sending to protect them.
4. Your compliance responsibility
GTM gives you the tools. You decide who to contact and what to say, and you are responsible for complying with every law and rule that applies to your outreach, including:
(a) anti-spam laws, such as the US CAN-SPAM Act (accurate headers and subject lines, identification as an advertisement where required, a valid physical postal address, and a working opt-out honored within 10 business days), Canada's Anti-Spam Legislation (consent, sender identification and an unsubscribe mechanism), and electronic-marketing rules in the EU and UK;
(b) telemarketing and text-message rules, such as the TCPA and FCC rules on consent, revocation, quiet hours and do-not-call, the Telemarketing Sales Rule, and state telemarketing laws;
(c) privacy laws, such as the GDPR and UK GDPR (lawful basis, transparency, objection rights and retention), the CCPA and other state privacy laws, including honoring the rights requests you receive;
(d) platform terms, including LinkedIn's User Agreement and Professional Community Policies, Google and Microsoft terms, mailbox-provider sender requirements (such as authentication, one-click unsubscribe and spam-rate thresholds), CRM and calendar terms, and carrier messaging guidelines and registration rules;
(e) email-provider policies of the delivery providers GTM uses;
(f) consumer-protection and advertising law, including rules against unfair or deceptive practices, rules on endorsements and testimonials, and rules requiring disclosure of automated or AI-generated communications where they apply; and
(g) data-sale and data-broker laws that apply to your own use of contact data.
LinkedIn and other networks. You are responsible for the consequences of using automation with your own professional-network account. Automated activity on LinkedIn may breach LinkedIn's User Agreement even at low volumes, and LinkedIn may restrict or ban your account as a result. GTM's default limits and ramp settings reduce that risk but do not remove it. Do not disable ramps or raise limits above the platform norm.
GTM's automated safeguards help, but they do not replace your own compliance program. A message that passes GTM's checks is not necessarily lawful.
5. Security and abuse of the Services
Do not:
(a) access, or try to access, any account, workspace, system or data without authorization, including other customers' data;
(b) steal, phish for, or misuse credentials, API keys or access tokens;
(c) probe, scan, penetration-test or load-test the Services without GTM's written permission;
(d) carry out or facilitate denial-of-service attacks, or send traffic designed to overwhelm the Services;
(e) introduce viruses, worms, ransomware or other malicious code;
(f) get around authentication, rate limits, usage limits, Credit metering, suppression checks, compliance checks or other controls;
(g) use the Services or APIs in a way that consumes excessive resources, degrades performance for others, or exceeds published rate limits;
(h) use automated means, other than GTM's documented APIs and tools, to access the Services, or scrape, crawl or bulk-extract data from them;
(i) abuse APIs, MCP servers or tools, including by sharing keys, publishing keys in code, or using AI agents to take actions the Documentation does not allow;
(j) reverse engineer, decompile, or try to extract source code, models, prompts, system instructions or scoring logic, except where the law expressly permits it despite this restriction;
(k) use the Services, GTM Prospect Data or Outputs to build, train or improve a competing product, data set or AI model; or
(l) try to manipulate AI features into producing prohibited content or revealing system instructions or other customers' data, for example through prompt injection.
6. Data and scraping
Do not:
(a) scrape, crawl or collect data from any website or platform in breach of law, its terms of service or its technical restrictions, including by connecting accounts to the Services for that purpose;
(b) use the Services to get around a platform's technical or contractual restrictions on data access;
(c) resell, license, publish or give away GTM Prospect Data, or use it to build a database, list or data product for others;
(d) process special categories of personal data, criminal-record data, government identifiers, financial account data, precise geolocation, health data or children's data, unless GTM has agreed in writing; or
(e) infer or target people based on sensitive characteristics.
7. Intellectual property
Do not upload, generate or send content that infringes or misappropriates any copyright, trademark, trade secret, publicity, privacy or other right, or that you do not have the right to use.
8. Resale and access
Do not:
(a) sell, resell, sublicense, rent or share access to the Services, except as an Agency Customer under the Agreement;
(b) share login credentials or seats among multiple people; or
(c) create multiple accounts to get around limits, suspensions or trial restrictions.
9. High-risk and automated decisions
Do not use the Services, AI features or Outputs:
(a) to make or support decisions that produce legal or similarly significant effects on individuals, including decisions about employment, housing, credit, insurance, education, healthcare or access to government services;
(b) in any way that requires a risk assessment, conformity assessment, pre-use notice or opt-out under AI or automated-decision laws, unless GTM has agreed in writing;
(c) for political campaigning or election-related outreach, law enforcement, or surveillance; or
(d) to generate content that falsely claims to be written by a specific real person, or to create deceptive synthetic media.
10. Investigation and enforcement
10.1 Monitoring. GTM is not obliged to monitor use of the Services but may do so, including through automated systems that review message metadata, sending patterns, complaint and bounce rates, and content signals, to enforce this AUP and protect the Services.
10.2 Investigation. GTM may investigate suspected violations. Customer must cooperate with reasonable requests for information, including the source of contact data and evidence of consent.
10.3 Enforcement. If GTM reasonably believes this AUP has been violated, GTM may, in addition to its other rights:
(a) warn Customer;
(b) reduce sending limits or restart ramp schedules;
(c) pause or cancel campaigns, messages or Automated Actions;
(d) remove or disable content;
(e) suppress recipients;
(f) disconnect Connected Accounts, sending domains or numbers;
(g) suspend Authorized Users, API keys, workspaces or the account;
(h) terminate the Agreement; and
(i) report the activity to law enforcement, regulators, platforms or affected parties.
10.4 Proportionality. GTM generally escalates in proportion to the violation. GTM may act immediately and without notice for phishing, malware, impersonation or fraud, for threats to the security of the Services, and for activity that immediately threatens deliverability or GTM's relationships with its providers.
10.5 Appeals. If you believe an enforcement action was a mistake, reply to GTM's notice or email support@trygtm.com. A person will review it.
10.6 No refunds. Fees are not refunded for a suspension or termination caused by an AUP violation.
11. Reporting abuse
If you received a message through GTM that you believe breaks this AUP, or you want to stop all contact through GTM, email support@trygtm.com and include the message and its headers if you can. GTM will suppress your address or profile across the platform and review the workspace that sent it.
12. Changes
GTM may update this AUP to reflect changes in law, platform rules, provider requirements or abuse patterns. GTM will post the updated AUP with a new date and notify Customers of material changes. Changes needed to comply with law or provider rules, or to address abuse, take effect on posting. Other changes take effect 30 days after notice. Customers with a Master Services Agreement also have the rights that agreement gives them for material updates.
Contact. J&T Solutions Inc., d/b/a GTM, 251 Little Falls Drive, Wilmington, DE 19808, United States. Email support@trygtm.com.